If you’ve searched for cheap flights or holiday deals online, you’ve likely come across Opodo. With tempting prices on flights, hotels, and car rentals, it’s natural to wonder: Is Opodo legit? Can you trust them with your money and travel plans?
In this article, we’ll explore Opodo’s credibility, customer experiences, and whether it’s a safe platform to use. We’ll also highlight the benefits, risks, and how to book with confidence.
What Is Opodo?
Opodo is an online travel agency (OTA) founded in 2001. It is part of the eDreams ODIGEO group, one of the world’s largest online travel companies, headquartered in Spain.
Opodo allows users to:
- Book flights, hotels, and car hire
- Bundle travel packages for discounts
- Access Opodo Prime, a membership service for lower fares and travel perks
Is Opodo Legitimate?
Yes, Opodo is a legitimate travel booking website. It has been in operation for over 20 years and is owned by a major European travel company listed on the Madrid Stock Exchange.
It is widely used in the UK and Europe and works with official airline and hotel databases, meaning that your bookings are typically real and confirmed.
However, “legit” doesn’t always mean “flawless.” Many complaints arise from customer service issues, refund delays, and hidden fees—topics we’ll explore below.
Pros of Booking with Opodo
Competitive Prices
Opodo often lists cheaper fares than booking directly through airlines, especially when combining airlines for multi-leg trips.
Large Inventory
Opodo searches thousands of travel providers, including budget airlines, international carriers, and hotel partners.
Membership Savings (Opodo Prime)
With a Prime subscription (~£59.99/year), users gain access to discounted rates and priority customer support. Some find this beneficial for frequent travel.
Bundle Deals
You can combine flights + hotel or flight + car hire to save money compared to booking separately.
Cons of Booking with Opodo
Customer Service Challenges
Many users report slow response times, particularly when dealing with refunds, cancellations, or flight changes.
Extra Fees for Changes
Modifying or cancelling a booking can incur additional Opodo fees on top of the airline’s own charges.
Misleading Pricing
Initial prices may appear low, but extras like luggage, seat selection, or priority boarding can add up. Some users also report currency conversion fees or booking fees at checkout.
Customer Reviews: What Are People Saying?
Trustpilot Score: Varies by country
- UK rating: Typically around 2.5–3 stars out of 5
- Common complaints:
Delays in processing refunds (especially during COVID-19)
Difficulty reaching support
Confusion over Opodo Prime auto-renewal
“Booking was easy, but changing my flight was a nightmare.”
“I saved £50 compared to the airline’s site—worth it for a simple trip.”
Is Opodo Safe to Use?
Yes, Opodo is safe in terms of data security and financial transactions. It uses encrypted payment systems and partners with verified travel suppliers.
However, buyer awareness is crucial. Many negative reviews stem from unclear terms, not fraud. Always read the fine print, especially on cancellation policies.
Tips for Booking Safely on Opodo
- Take Screenshots of your booking confirmation and terms
- Check airline policies directly before booking
- Use a credit card for payment to enable chargeback if needed
- Compare with direct prices from airlines and hotels
- Read the Opodo Prime terms carefully, especially about auto-renewal
How Does Opodo Compare to Other OTAs?
| Feature | Opodo | Expedia | Skyscanner | Booking.com |
| Flight Prices | Often low | Moderate | Compares all | Moderate |
| Hotel Booking | Yes | Yes | No | Yes |
| Cancellation Support | Weak | Good | N/A | Good |
| Mobile App | Yes | Yes | Yes | Yes |
| Loyalty Program | Opodo Prime | Expedia Rewards | N/A | Genius Program |
Verdict: Opodo is strong on price, weak on support. Best used for straightforward, non-flexible travel bookings.
Conclusion
Opodo is legit—but not flawless. If you’re looking for cheap fares and don’t expect to make changes or need much support, it can be a great way to save money. But if your plans are flexible, or you value customer service and refund protection, you may want to book directly with the airline or use a more hands-on agency.
FAQs
Q 1: Is Opodo a scam or trustworthy company?
Opodo is not a scam. It is a legitimate travel booking platform owned by eDreams ODIGEO. However, users should be cautious of customer service delays and extra fees.
Q 2: What is Opodo Prime, and is it worth it?
Opodo Prime is a subscription service offering discounted fares and exclusive deals. It may be worth it for frequent travellers, but it auto-renews yearly unless cancelled.
Q 3: Can I get a refund through Opodo?
Refunds depend on the airline’s policy and the type of fare booked. Many users report long delays in getting refunds through Opodo, especially for COVID-related cancellations.
Q 4: How do I contact Opodo customer service?
You can contact Opodo via their website’s Help Centre, live chat, or phone line (charges may apply). Response times can vary, especially during peak travel periods.
Q 5: Is it better to book directly with airlines or use Opodo?
Booking directly with airlines offers more flexibility and faster support. However, Opodo may offer lower prices for the same routes. We recommend comparing both before booking.
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